Send us a message and a human replies. Most answers are below.
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A human reads every message and replies to the email you give, usually within two business days.
Trim Pro is billed by Apple, not by us, so it is cancelled through Apple. In the app: Account → Manage Subscription. Or on your iPhone: Settings → your name → Subscriptions → Trim. Cancelling stops the next renewal; you keep Pro until the period you have already paid for ends.
Refunds are handled by Apple, and we cannot issue them ourselves. Request one at reportaproblem.apple.com. If something about Trim went wrong, tell us too — it helps us fix it.
Tap Restore Purchases on the subscribe screen. Make sure you are signed in to the same Apple Account that bought the subscription. If it still does not unlock, send us a message and say roughly when you subscribed.
This is almost always a temporary connection problem between your device and the App Store. Close and reopen Trim, and check you are online. If it persists for more than a day, send us a message.
Trim uses Sign in with Apple so there is no password to create and no email to type. It is the only sign-in method, and Trim never sees a password.
Account → Delete Account. Apple will ask you to confirm it is you first. This removes your account and every scan, photo and score from your iPhone; copies in your own iCloud or computer backup follow your backup settings. It does not cancel your subscription — do that separately, as above.
Yes. Signing out leaves your scans on your iPhone. Deleting your account removes them from it.
Trim needs to see a person wearing the outfit, with most of the outfit in frame and the person filling a good part of the photo. Full length, in reasonable light, works best. Trim does not check separately for a person, so a flat-lay of clothes on a bed may be turned away or may get a score, and that score means nothing.
No. Scanning runs entirely on your iPhone, and Trim never uploads your photos. If you back up your iPhone to iCloud or a computer, your scans are part of that backup, like the rest of your app data. See the Privacy Policy.
Trim keeps your scans on your iPhone and never on a server, so we cannot restore them, and it keeps no other copy. Your own iCloud or computer backup does include them: a backup made before the scans were deleted still holds them, until a newer backup replaces it.
Send us a message with your iPhone model, your iOS version, and what happened.